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Help Center

Frequently asked questions can be found answered here. If your question is not listed, please contact us via our contact form, or send us an e-mail.

Help Center

Find information to various topics regarding shipping, packaging and insurance.

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Who can send with GoRocket?
shipping

GoRocket is a service exclusively for business customers. After your registration, it takes a maximum of 24 hours for us to review your request and activate our service for you.

Which goods can I ship with GoRocket?
shipping

GoRocket specializes in shipping watches, jewels, jewelry and precious metals. In addition, you can also send other shipments quickly and cost-effectively via our shipping platform. Here, too, the price is based on the value of the goods.

Which countries does GoRocket ship to?
shipping

GoRocket ships to all countries of the EU internal market. In addition, to Gibraltar, Israel, Liechtenstein, Norway, Switzerland, UK, Turkey, Canary Islands, Canada, USA, UAE, Hong Kong, South Korea, Singapore, Thailand, Japan, Australia and New Zealand. Shipping to other countries is available on request. We are also happy to assist you in processing exports and imports from and to third countries and provide you with all necessary documents.

How does sending with GoRocket work?
shipping

After successful verification of your company data, you will receive access to the extremely user-friendly GoRocket shipping website. You can now create your shipments yourself. You will then automatically receive all necessary shipment documents. At the same time, the system creates a collection order. Booked on time, your shipment will be picked up the same working day. If you prefer to order your shipment from us by telephone or e-mail, that is of course also possible.

From which countries is it possible to ship with GoRocket?
shipping

Easy and fast shipping with GoRocket is possible for business customers from Germany and Austria.

Is every shipment insured with GoRocket?
insurance

Yes, every shipment is insured up to the value of the goods that you specified when creating the shipment. After each shipment, you will receive an insurance certificate for the shipped goods.

Is your question not listed?

Contact us via the contact form and we will process your request as soon as possible, or send us an email to info@gorocket.com

Quick. Easy. Safe.

Sign up now to send with GoRocket. We will review your request within 24 hours so that you can get started as quickly as possible.