You will find answers to frequently asked questions here. If your question is not listed, please contact us using our contact form or send us an e-mail.
Find information to various topics regarding shipping, packaging and insurance.
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GoRocket is an exclusive service for business customers. After you register, it takes a maximum of 24 hours for us to process your request until you can use our service.
GoRocket specializes in shipping watches, jewelry and precious metals. You can also send other shipments quickly and inexpensively via our shipping platform. Here too, the price is based on the value of the goods.
GoRocket ships to all countries in the EU single market. We also ship to Gibraltar, Israel, Liechtenstein, Norway, Switzerland, the United Kingdom, Turkey, the Canary Islands, Canada, the United States, the United Arab Emirates, Hong Kong, South Korea, Singapore, Thailand, Japan, Australia, and New Zealand. Shipping to other countries is possible by request. We are also happy to assist you with processing exports and imports to and from third countries and provide you with all the necessary documents.
Once your company details have been successfully verified, you will be given access to the user-friendly GoRocket shipping website. It is now possible to create shipments independently. You will then automatically receive all the necessary shipping documents. At the same time, the system creates a collection order. If the shipment is booked in time, it will be collected on the same working day. If you prefer to place your order by telephone or e-mail, that option is also available.
Simple and fast shipping with GoRocket is possible for business customers from Austria, Germany, and Spain.
Yes, every shipment is insured for the value of the goods you specified when creating the shipment. After each shipment is created, you will receive an insurance certificate for the shipped goods.
If not, contact us via the contact form, and we will process your request as soon as possible. You may also send us an email at info@gorocket.com.